Over the last decade or so research into bullying, emotional abuse and harassment at work, as distinct from harassment based on sex or race and primarily of a non-physical nature, has emerged as a new field of study. Two main academic streams have emerged: a European tradition applying the concept of "mobbing" or "bullying" and the American tradition, primarily identified through concepts such as emotional abuse and mistreatment. One focuses on the perpetrator, the other on the victim. In addition research in this field has also started in Australia and South Africa. All are brought together in this work, in a synthesis of research and analysis of practice in the field. This book also aims to document the existence and consequences of the problem of bullying, to explore its causes and to investigate the effectiveness of approaches aimed at mitigating and managing the problem, as well as to offer suggestions for further progress in this important new field.

Contents

Part 1. The problem

1 The concept of bullying at work: The European tradition
Ståle Einarsen, Helge Hoel, Dieter Zapf and Cary L. Cooper

2 By any other name: American perspectives on workplace bullying.
Loraleigh Keashly and Karen Jagatic

3 Bully/victim problems in school: Basic facts and an effective intervention programme
Dan Olweus

4 Sexual harassment research in the United States
John B. Pryor and Louise F. Fitzgerald

Part 2. The evidence

5 Empirical findings on bullying in the workplace
Dieter Zapf, Ståle Einarsen, Helge Hoel and Maarit Vartia

6 Individual effects of exposure to bullying at work
Ståle Einarsen and Eva Gemzøe Mikkelsen

7 Organisational effects of bullying
Helge Hoel, Ståle Einarsen and Cary L. Cooper

Part 3. Explaining the problem

8 Individual antecedents of bullying: Victims and perpetrators
Dieter Zapf and Ståle Einarsen

9 Social antecedents of bullying: A social interactionist perspective
Joel H. Neuman and Robert A. Baron

10 Organisational antecedents of workplace bullying
Helge Hoel and Denise Salin

11 Explaining bullying at work: Why should we listen to employee accounts?
Andreas P. D. Liefooghe and Kate Mackenzie Davey

12 Bullying at work: A postmodern experience
Paul McCarthy

Part 4. Managing the problem: "Best practice"

13 Bullying policy: Development, implementation and monitoring
Jon Richards and Hope Daley

14 Investigating complaints of bullying
Vicky Merchant and Helge Hoel

15 Counselling and rehabilitating employees involved with bullying
Noreen Tehrani

16 Workplace bullying: The role of occupational health services
Maarit Vartia, Leena Korppoo, Sirkku Fallenius and Maj-Lis Mattila

17 To prevent and overcome undesirable interaction: A systematic approach model
Adrienne B. Hubert

18 Challenging workplace bullying in a developing country: The example of South Africa
Susan Marais-Steinman

Part 5. Remedial actions: A critical outlook

19 Bullying from a risk management perspective
Anne Spurgeon

20 Conflict, conflict resolution and bullying
Loraleigh Keashly and Branda L. Nowell

21 Bullying, emotions and the learning organisation
Micheal J. Sheehan and Peter J. Jordan

22 Bullying and human resource management: A wolf in sheep's clothing?
Duncan Lewis and Charlotte Rayner

23 Tackling bullying in the workplace: The collective dimension
Mike Ironside and Roger Seifert

24 Workplace bullying and the law: Towards a transnational consensus?
David Yamada

25 Bullying at work: The way forward
Helge Hoel, Ståle Einarsen, Loraleigh Keashly, Dieter Zapf and Cary L. Cooper

Das Buch umfaßt 420 Seiten und ist erschienen bei Taylor & Francis, London.