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Errors at work are frequently related to high costs and psychological stress. Based on the research project FAUST (Fehleranalyse zur Untersuchung von Software und Training; Error analysis for the investigation of software and training; Frese, & Zapf, 1991) in which an action theory based taxonomy of errors had been developed and empirically tested in the area of computer-based office work, successive research is being conducted. A replication study tested the error taxonomy's validity for newer object-oriented systems (Bernhardt). Additional studies investigated whether the error theories are applicable in the management field (Briel, Oezer).
Researchers
References
Zapf, D., Frese, M., & Brodbeck, F. C. (1999). Fehler und Fehlermanagement [Errors and error management]. In D. Frey & C. Graf Hoyos, Arbeits- & Organisationspsychologie. Ein Lehrbuch (S. 398-411). Weinheim: Beltz Psychologie Verlags Union.
Birdi, K., Pennington, J., & Zapf, D. (1997). Ageing and errors in computer-based work. An observational field study. Journal of Occupational and Organizational Psychology, 70, 35-47.
Zapf, D., Maier, G. W., Rappensperger, G., & Irmer, C. (1994). Error detection, task characteristics and some consequences for software design. Applied Psychology: An International Review, 43, 499-520.
Brodbeck, F. C., Zapf, D., Prümper, J., & Frese, M. (1993). Error handling in office work with computers: A field study. Journal of Occupational and Organizational Psychology, 66, 303-317.
Zapf, D. (1993). Fehler in der Mensch-Computer Interaktion. Zum Einfluß von Komplexität, Handlungsspielraum und Stressoren auf Fehler und Fehlerbewältigung [Errors in human-computer interaction. On the influence of task complexity, control, and stressors on errors and error recovery]. Unpublished habilitation thesis, Justus-Liebig-University, Giessen.
Zapf, D., Brodbeck, F. C., Frese, M., Peters, H., & Prümper, J. (1992). Errors in working with office computers: A first validation of a taxonomy for observed errors in a field setting. International Journal of Human-Computer Interaction, 4, 311-339.
Prümper, J., Zapf, D., Brodbeck, F. C., & Frese, M. (1992). Some surprising differences between novice and expert errors in computerized office work. Behaviour & Information Technology, 11, 319-328.
Frese, M. & Zapf, D. (Hrsg.) (1991). Fehler bei der Arbeit mit dem Computer: Ergebnisse von Beobachtungen und Befragungen im Bürobereich [Errors in human-computer interaction: Results from observations and interviews in offices]. Reihe "Schriften zur Arbeitspsychologie", Band 52, hrsg. von E. Ulich. Bern: Huber.